Frequently Asked Questions
Everything you need to know about shopping sustainable luxury.
How do you verify the authenticity of your items?
Every item at PreLoved Things undergoes a rigorous multi-point inspection by our team of experts to ensure 100% authenticity before it is listed on our site.
What condition are the clothes in?
We use a standardized grading system ranging from 'New with Tags' to 'Gently Used'. Detailed descriptions and photos of any minor wear are always included on the product page.
What is your return policy for pre-owned fashion?
We offer a 14-day return window for all items, provided the security tag remains attached and the item is in the same condition as when it was shipped.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your destination.
Can I sell my own clothes to PreLoved Things?
Currently, we operate on a curated procurement basis. Please visit our 'Sell With Us' page to submit photos of your designer items for a buyout quote.